Welcome to Madanes. This Privacy Policy explains what we do you with personal information when you visit our website. It describes how we collect, use and process your personal information. Your privacy is important to us and we are committed to protecting and safeguarding your rights.
1. Information we collect about you
This Privacy Policy governs how we collect and process your data across all of our sites
(“Sites”).
We will use and process your personal information, where you have requested us to do so, for the following purposes:
a) to register you as a user of our Site;
b) to provide you with online testing inventory services as requested by you;
c) to comply with a request from you in connection with the exercise of your rights (for example, where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
d) to manage queries, complaints, or claims; and
e) to obtain feedback and reviews regarding in relation to your customer experience, with a view to improving our products and services; and
f) for marketing purposes (where you have provided us with your consent).
2. DIRECT MARKETING
We carry out direct marketing activities where you have registered to receive our newsletter, which will be sent via email.
You can opt out of receiving these communications at any time by clicking on the unsubscribe link or by emailing support@madanesschool.com
3. How we store your information
A) Website
Information gathered via www.madanesschool.com or www.onlineenneagram.com or www.miostest.com for marketing purposes is held by suppliers in the USA, including marketing and CRM service providers. Our suppliers are bound by a Data Protection Agreement that complies with applicable data protection laws.
Our external marketing and website support providers (based in the UK) may require access to your data in order to carry out work on our behalf.
B) Madanes Report
All personal information that is collected and processed through the Madanes web application when completing an assessment, is stored on our secure servers located within the US for up to three years.
4. International Transfers outside Europe
Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the USA. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable data protection law.
5. How we safeguard your information
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation.
We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We aim to anonymise your information or use aggregated non-specific data sets wherever possible.
Our Sites have security measures in place to protect the loss, misuse, accidental or unlawful destruction or unauthorised access of the information under our control. All pages that contain personal information are password-protected.
6. Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including rights to:
a) Right to access your personal information: You have the right to request a copy of the personal information that we hold about you, and request us to modify, update or delete such information. However, you should be aware that where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will always tell you the reasons for doing so.
b) Right to rectification: You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you.
c) Right to erasure: You have the right to request that we erase your personal information in certain circumstances. We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so. When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
d) Right to object to, and/or restrict, processing: You have the right to object to, or restrict our processing of, your personal information in certain circumstances. We will stop such processing unless we can demonstrate compelling legitimate grounds for the processing which overrides your interests or if the processing is necessary for the establishment, exercise or defense of legal claims.
e) Right of data portability: You have the right to transfer your personal information between service providers where we rely on your consent or the performance of your contract as the lawful basis to use that information.
f) Right to withdraw consent: Where we have obtained your consent to process your personal information for certain activities, you may withdraw this consent at any time by contacting us on the details in the ‘Contact Us’ section below.
If you wish to exercise any of the rights set out above, please email: support@madanesschool.com
7. How to contact us
If you have any queries about this Privacy Policy, including your rights in relation to your personal information, please contact us at: support@madanesschool.com
Last updated: November 2023